General Guest Services Information

It’s our goal to create that first-time magic for everyone who comes into the arena by providing a memorable experience by greeting our guests with a smile, offering assistance and delivering exceptional service to make every guest feel like a VIP!

Before you attend an event at Arena, please review our A-Z Guide section for frequently asked questions.  For guests with special needs, please visit our accessibility information on the Disabled Services page.

Helpful tips when visiting Arena:

  • Arrive early. All guests will go through magnetometer screenings and handbag inspections prior to entry.
  • View the Arena Park & Drive section of this Web site for easy and convenient access to and from the arena.
  • Review our Guest Services A-Z Guide. It will help you understand what to expect prior to your visit.

Guest Services Booths

Guest Services Booths are located at section 115 and 226 and staffed with Guests Services Representatives who can assist you with questions, concerns and providing assistance to guests with disabilities and or special needs (See Disabled Services).  Guests may also contact the Guest Services Department at 623-772-3240 or email at for assistance.

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